Freelancers
freelancer

Kayode Oloniduhi

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Member since June 2, 2020

customer service, law, Virtual assistant

I am a trained lawyer with over 7 years in customer service and 4 years in training, I am result oriented. I give the best to your satisfaction and admiration

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Services

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Experience

Customer Care Executive

  •  Etisalat/9mobile
  •  Jan 2013 - Sep 2019

Deliver prompt and professional solutions for customer inquires via phone, email, online chat etc.
Research, prioritize and resolve customer issues in timely and accurate fashion.
Maintain documentation of customer inquiries and responses for future reference.
Direct or route customer calls to appropriate personnel for assistance.
Handle dissatisfied customers in a polite and professional fashion.
Track and follow-up all customer requests in a timely manner.

Training Specialist

  •  S. V Gaming
  •  Sep 2019 - Present

 Champion Betking’s cashier/agent training academy.
 Implement onboarding training program for Betking employees, Agents and Cashiers
 Manages the delivery of targeted training and development solutions to address identified needs in trade.
 Facilitate Sales & Products training intervention for channel partners to ensure their growth and capacity to achieve more sales
 Leading and driving the BetKing external capability agenda to agents and cashiers
 Evaluate current learning paths through surveys, observation, and feedback; and recommend necessary improvements.
 Facilitate post-training assessment and evaluation
 Implement BetKing’s training plans/modules for her channel partners and embed the BetKing way of working via on the job coaching -field and classroom training
 Maintain a keen understanding of training trends, developments, and best practices
 Analyzes and evaluates training needs/gaps on an on-going basis to keep training current, effective, and result-driven.
 Managing & Co-ordination of training activities & programme of the customer experience team.
 Formulate and drive training plan in line with organization’s objectives
 Managing & Coordinating Induction, Orientation & on boarding sessions for Trainees/New employees and arrange on-the-job training for new employees.
 Coordinating and implementing content development, programme facilitation and coordination of product & Services, processes and Leadership Development Programmes & Team Management.

Education

LLB

  •  Kogi State University
  •  Jun 2004 - Dec 2009

Law degree